Trampoline Park Manager

Owings Mills, MD

Posted: 01/18/26 Employment Type: Permanent Job Category: Manager Job Number: 106900 Pay Rate: $50,000 - 70,000

Job Description

Trampoline Park Manager

As a Manager, you play a vital leadership role in the success of the park’s day-to-day operations. You are responsible for executing and overseeing park revenue goals, operational excellence, safety, guest satisfaction, and staff development. You ensure a clean, safe, and fun environment for all guests while supporting the General Manager in achieving profitability and operational objectives.
You lead by example—motivating your team, communicating clear expectations, fostering a positive work culture, and continuously seeking improvement in processes, guest experience, and financial performance.

Key Responsibilities
  • Lead, coach, and support Assistant Managers, Team Leads, and Team Members across all operational areas.
  • Model and promote a fun, inclusive, and safety-focused culture.
  • Oversee team member hiring, training, scheduling, and performance management in partnership with the General Manager.
  • Conduct regular staff meetings, performance check-ins, and recognition programs to drive engagement and accountability.
  • Act as a hands-on leader, capable of performing any park role when needed.

Guest Experience & Service
  • Ensure all guests have a “WoW” experience by delivering exceptional service and resolving issues promptly and professionally.
  • Maintain strong visibility in the park, engaging directly with guests and staff throughout shifts.
  • Handle escalated guest feedback with empathy, professionalism, and appropriate follow-up.

Revenue & Financial Performance
  • Assist in managing park operations and expenses based on P&L objectives and budget guidelines.
  • Drive key revenue streams such as memberships, birthday parties, food & beverage, and general admissions.
  • Collaborate with the marketing team to execute promotions and local marketing initiatives.
  • Train and motivate front-line staff to understand and meet sales KPIs.
  • Review sales performance, identify trends, and recommend strategies for improvement.

Operations, Facility & Safety
  • Ensure all park attractions, equipment, and facilities meet company and OSHA safety standards.
  • Lead daily inspections and ensure work orders and maintenance issues are documented and resolved quickly.
  • Maintain compliance with company procedures, safety regulations, and cleanliness standards.
  • Adjust staffing levels to meet guest volume and safety requirements.
  • Oversee inventory management for supplies, food & beverage, and merchandise.

Qualifications
  • Minimum age 18.
  • Associate's or Bachelor’s degree preferred.
  • Minimum 2–3 years of management experience in a high-volume, customer-facing industry (entertainment, fitness, retail, or restaurant).
  • At least 1–2 years of sales experience; membership or subscription-based sales preferred.
  • Demonstrate ability to understand and act on P&L data to drive results.
  • Proven record of meeting or exceeding KPIs.
  • Proficient in MS Office, Teams, and POS systems.
  • Flexible schedule: available nights, weekends, and holidays as needed.
  • Strong communication, leadership, and organizational skills.
  • Ability to stand and move throughout the park for extended periods and lift up to 20 lbs.

Core Competencies
  • Lives the parks’ Core Values: Make it Fun, Keep it Safe, Be Healthy, Do Good, and Deliver.
  • Delivers “WoW” experiences with enthusiasm and integrity.
  • Demonstrates entrepreneurial thinking and problem-solving under pressure.
  • Holds self and others accountable to high standards.
  • Builds and sustains a motivated, high-performing team.
  • Engages with and supports the local community.

Performance Metrics
  • Membership and party sales growth
  • Overall park revenue and cost management
  • Guest satisfaction (OSAT) scores
  • Team retention and engagement levels
  • Safety and compliance standards

Benefits
  • Bonus Opportunities: Performance-based incentives
  • Benefits: Paid training and up to three weeks of paid time off per calendar year

Employment is contingent upon successful completion of a background check and drug screening.

Job Requirements

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Meet Your Recruiter

Carissa Griffith
Project Manager

Amateur house flipper and DIY enthusiast. Always planning my next vacation destination. Proud Dallas Cowboys fan. I enjoy getting to know people and finding the right career for them.

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About Owings Mills, MD

Start your next career chapter in Owings Mills, Maryland! This vibrant area just northwest of Baltimore offers a perfect blend of suburban charm and urban amenities. With its proximity to renowned institutions like Stevenson University and historical sites like Cylburn Arboretum, Owings Mills provides a unique backdrop for professional growth. Discover the local flavors at Foundry Row or catch a show at Gordon Center for Performing Arts. Whether you're into outdoor adventures at Soldier's Delight Natural Environmental Area or cheering for the Baltimore Ravens at M&T Bank Stadium, Owings Mills has something for everyone. Explore our job listings today and unlock exciting opportunities in this dynamic region!