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Customer Service Representative (remote)

Dallas, TX

Posted: 12/14/25 Employment Type: Fully Remote Job Category: CSR Job Number: 106634 Pay Rate: $15.00

Job Description

DESCRIPTION:

The Customer Care Representative will help review bills, set up payment plans, document account issues, and assist with offering log term solutions to lower the amount due.

RESPONSIBILITIES:

  • Listen and offer solutions to customers

  • Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
  • Follow Collection laws, processes and procedures
  • Identify and escalate priority issues to the leadership team
  • Accurately process and record call transactions
  • Stay current on system changes, Collection law updates and training
  • Manage Call time effectively in order to obtain performance criteria objectives

Job Requirements

REQUIREMENTS:

  • Excellent phone etiquette with the ability to speak clearly and professionally
  • Experience with debt collections, call center work, or soft sales is a plus
  • Must have a friendly and positive approach to difficult situations
  • Ability to remain calm under pressure
  • Type at least 25 wpm with >85% accuracy

Meet Your Recruiter

Allison Gilmer
Project Manager

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