Customer Service Representative (remote)

Baltimore, MD

Posted: 03/26/25 Employment Type: Hybrid Job Category: CSR Job Number: 106557 Pay Rate: $15.50 - 16.00

Job Description

Immediate start for customer service professionals to join our team! Customer Service Representative will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full time position, Monday through Friday, with possible overtime available. The essential position is onsite in Hunt Valley and will transition to REMOTE after completing on-site training.

RESPONSIBILITIES:

  • Receive and process inbound phone calls
  • Handle customer inquiries and complaints over the phone
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Job Requirements

REQUIREMENTS:

  • Previous experience in call centers, customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills


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Allison Gilmer
Project Manager

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