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Customer Care Representative

Coppell, TX

Posted: 11/16/25 Employment Type: Temp to Perm Job Category: Customer Care Job Number: 106587 Pay Rate: $15.00

Job Description

The Customer Care Representative will ensure customer satisfaction while processing payments and detailing their interactions.

  • Maintaining a positive, professional attitude toward customers at all times, while ensuring customer satisfaction and providing a professional level of support
  • Offering customers appropriate payment solutions based on their individual financial circumstances
  • Processing payments and facilitating service orders to turn on or disconnect service
  • Navigating multiple systems and using appropriately depending on the call type
  • Creating detailed records of customer interactions, transactions, comments and complaints

Job Requirements

  • A minimum of 2 years of experience in a contact center/call center environment
  • No more than 3 jobs in the past 5 years – we are seeking stability in the work history
  • Experience using a dialer system
  • Excellent communication and problem-solving skills
  • Basic computer skills and working knowledge of Microsoft Word and Excel
  • Ability to type at 40 words per minute and talk simultaneously
  • Ability to navigate multiple systems and use appropriately depending on call type

Meet Your Recruiter

Allison Gilmer
Project Manager

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About Coppell, TX

Ready to kickstart your career in beautiful Coppell, Texas? This vibrant city, centrally located in the heart of the DFW metroplex, offers a perfect blend of big-city amenities and small-town charm. With easy access to major highways, top-notch schools, stunning parks like the Grapevine Lake, and a thriving job market, Coppell is an ideal place to grow both personally and professionally. Explore job listings in this dynamic area today and discover why Coppell's lively arts scene, diverse culinary offerings like the renowned Hard Eight BBQ, and nearby attractions like the Toyota Music Factory and the AT&T Stadium make it an irresistible destination for job seekers looking to advance their careers in a warm and welcoming community.