Kennedy Services
https://cdn.haleymarketing.com/templates/63428/logos/sm-logo-200x200.png
http://www.kennedy-services.com
http://www.kennedy-services.com
USD
15.00
HOUR
true
Collector
Posted: 02/15/25
2025-02-15
2025-03-17
Employment Type:
Temp to Perm
Job Category: Collector
Job Number: 106596
Pay Rate: $15.00
Job Description
DESCRIPTION:
Collector will help set up payment plans, document account issues, and/or restore services for customers.
RESPONSIBLIITIES:
Listen and offer solutions to upset customers
- Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
- Follow Collection laws, processes and procedures
- Identify and escalate priority issues to the leadership team
- Accurately process and record call transactions
- Stay current on system changes, Collection law updates and training
- Manage Call time effectively in order to obtain performance criteria objectives
Job Requirements
REQUIREMENTS:
- Excellent phone etiquette with the ability to speak clearly and professionally
- Experience with debt collections, call center work, or soft sales is a plus
- Must have a friendly and positive approach to difficult situations
- Ability to remain calm under pressure
- Type at least 25 wpm with >85% accuracy
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