CSR/Collector

CHICAGO, IL 60604

Posted: 10/13/24 Employment Type: Contract Job Category: CSR Job Number: 106387 Pay Rate: 20.00

Job Description

  • Speaking with taxpayers from the State of Virginia via telephone to request payment of their outstanding balance in full

  • Create alternative payment plans for the taxpayers if they cannot pay the outstanding balance in full
  • Process payments via phone (if applicable)
  • Handling up to 100 inbound and outbound calls daily (subject to change)
  • Follow up with taxpayers (if applicable)
  • Document all collection activities on all required systems
  • Recommend what further action should be taken for taxpayers who default on their payment plans
  • Treat each taxpayer with respect and professionalism
  • Uphold the qualities and core values that the State of Virginia have set forth

#zr

Job Requirements

  • 1 – 2 years of 1st party collections experience preferred
  • Trained in FDCPA
  • Utilize good problem-solving skills
  • Able to maintain composure on difficult calls and recognize the need to escalate the call to a supervisor immediately
  • Understand the importance of attention to detail
  • Must possess high quality customer service skills
  • Must have a professional and ethical communication style
  • Must be personally motivated and goal-driven
  • Able to work in a fast-paced environment
  • Must have intermediate computer skills and knowledge
  • Ability to toggle between multiple computer systems and screens while speaking with customers.
  • Experience with CUBS (Columbia Ultimate Business Systems) collection system is a plus!
  • Professional bilingual skills preferred (Fluent in English and 1 other language)

Meet Your Recruiter

Allison Gilmer
Project Manager

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