CSR (remote)

Cockeysville, MD

Posted: 03/26/25 Employment Type: Fully Remote Job Category: CSR Job Number: 106558 Pay Rate: $15.50 - 16.00

Job Description

Immediate start for Call Center Representatives to join our team! CSRs will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full time position, Monday through Friday, with possible overtime available. The essential position is onsite in Hunt Valley and will transition to REMOTE after completing on-site training.

RESPONSIBILITIES:

  • Receive and process inbound phone calls
  • Handle customer inquiries and complaints over the phone
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Job Requirements

REQUIREMENTS:

  • Previous experience in call centers, customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills


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Meet Your Recruiter

Allison Gilmer
Project Manager

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About Cockeysville, MD

Ready to take the next step in your career? Explore our job opportunities in and around Cockeysville, Maryland! Nestled in the heart of Baltimore County, Cockeysville offers a blend of historic charm and modern amenities that make it a perfect place to grow both personally and professionally. With easy access to the vibrant city life of Baltimore, quaint towns like Hunt Valley, and renowned landmarks such as Oregon Ridge Park and the Verizon Center, this area provides a unique mix of cultural experiences and recreational activities. Whether you're drawn to the bustling food scene, the diverse art galleries and theaters, or the enthusiastic support for local sports teams like the Baltimore Ravens and Orioles, Cockeysville boasts endless opportunities for career advancement and a fulfilling lifestyle. Unlock your potential in this dynamic region – your dream job awaits!