CSR (Remote)

Towson, MD

Posted: 12/02/24 Employment Type: Temp to Perm Job Category: CSR Job Number: 106558 Pay Rate: $15.50

Job Description


Immediate start for Call Center Representatives to join our team! CSRs will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full time position, Monday through Friday, with possible overtime available. The essential position is onsite in Hunt Valley and will transition to REMOTE after completing a brief on-site training.

RESPONSIBILITIES:
  • Receive and process inbound phone calls
  • Handle customer inquiries and complaints over the phone
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Job Requirements


  • Previous experience in call centers, customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills


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Allison Gilmer
Project Manager

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About Towson, MD

Ready to embark on an exciting career journey in Towson, Maryland? Explore our job opportunities in the vibrant Baltimore suburb that offers a perfect blend of city convenience and suburban charm. Known for its proximity to iconic landmarks like Towson University, the Baltimore Museum of Art, the Maryland State Fairgrounds, and the stunning Loch Raven Reservoir, this area boasts a unique cultural scene and a variety of dining options, from local seafood joints to bustling food markets. With easy access to the Baltimore Beltway and a thriving job market, Towson presents endless growth opportunities for career-driven individuals looking to thrive in a dynamic and picturesque community. Start your job search today and discover the endless possibilities that await in this enchanting region!