Kennedy Services
https://cdn.haleymarketing.com/templates/63428/logos/sm-logo-200x200.png
http://www.kennedy-services.com
http://www.kennedy-services.com
USD
18.50
HOUR
true
Jessica Hunt
Bilingual Collector
Posted: 09/07/24
2023-09-15
2028-08-10
Employment Type:
Full-time
Job Category: Customer Service
Pay Rate: $18.50/hr with uncapped commission
Job Description
A prominent collections agency is searching for customer service experts to join its collections operations. Collectors will be responsible for treating customers ethically and professionally while identifying the best debt repayment solutions. This position is located in-person Chicago but can transition to REMOTE after 6 months of training.
Responsibilities:
- Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day)
- Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder if they cannot pay the outstanding balance in full
- Negotiate with customers to arrive at the best resolution for the client and the company by using compassion, empathy, and respect
- Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments
- Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans
- Toggling in and out of different client systems to locate customer accounts and document all collections activities
- Treat each call center team member courteously and help one another achieve your team’s goals by being a professional and using strong work ethics
Job Requirements
- Previous collections experience or a minimum of two years of customer service experience in a call center environment
- Bilingual Spanish/English
Additional Information
Collectors earn uncapped commission after meeting base goal.
Meet Your Recruiter
Jessica Hunt
Project Manager
Pittsburgh born and raised, and a huge sports fan. I love the outdoors, motorcycles, and traveling around the world. Extremely passionate about building strong relationships with people and helping them discover good careers.
Share This Job:
Related Jobs:
There are currently no related jobs. Please sign up for Job Alerts.
Loading...
Login to save this search and get notified of similar positions.
About Chicago, IL
Unlock your potential in the bustling job market around Chicago, Illinois! Dive into a world of endless possibilities and growth opportunities in the Windy City and its vibrant suburbs. From iconic landmarks like the Willis Tower and Navy Pier to the world-class cuisine of deep-dish pizza and Chicago-style hot dogs, this area is rich in culture and charm. Immerse yourself in the thriving arts scene at the Art Institute of Chicago or enjoy a night out at the renowned Second City comedy club. With top-notch theaters, professional sports teams like the Cubs and the Bears, and lush green spaces like Millennium Park, Chicago offers an unbeatable lifestyle for career-driven individuals. Explore our job listings today and discover why Chicago is the perfect place to kickstart your career journey!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.