Customer Service
Ready to embark on a rewarding career in Customer Service? Join us in shaping the future of service excellence! Customer Service is not just about resolving inquiries; it's a dynamic field that offers endless growth opportunities, a chance to make a real impact on people's lives, and job satisfaction like no other. Embrace innovation, foster connections, and be a driving force in shaping positive experiences for customers. Explore our job listings today and take the first step towards a fulfilling career in Customer Service!
Call Center Representative
Job Description
Immediate need for customer service professionals to support higher education institutions! Call Center Representative will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full time position, Monday through Friday, with possible overtime available. The position starts onsite in Hunt Valley, but will transition to remote work after a probationary period is met.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Type and complete data entry based on conversations with customers.
- Develop and maintain a knowledge base of the evolving products and services
Job Requirements
- Previous experience in customer service, sales, or other related fields
- Ability to type with correct spelling and grammar
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
