Customer Service Representative (hybrid)

Baltimore, MD

Posted: 04/29/25 Employment Type: Hybrid Job Category: CSR Job Number: 106557 Pay Rate: $15.50 - 16.00

Job Description

DESCRIPTION:

Immediate start for Call Center Representatives to join our team! CSRs will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full-time position, Monday through Friday, with possible overtime available. The essential position is in-person in Hunt Valley for initial training and will TRANSITION TO REMOTE after completing the on-site training.

RESPONSIBILITIES:
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

REQUIREMENTS:
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Job Requirements

REQUIREMENTS:

  • Previous experience in call centers, customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills


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Allison Gilmer
Project Manager

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