Area Aftermarket Manager

Mechanicsville, MD 20659

Posted: 11/28/23 Employment Type: Full-time Job Category: Office

Job Description

• Creates annual Services and Parts department goals and budget, in alignment with the organization's financial and operational goals for the locations within their region.
• Works with Corporate Aftermarket Manager, fellow Regional Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan.
• Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals.
• Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction.
• Identify and drive continuous service and parts process improvements.
• Identify new opportunities and develop actionable plans to grow service and parts sales.
• Identify and improve operational effectiveness of facilities mobile vehicles and other assets.
• Prepares and analyzes Service department reports; uses date to help drive improvement and growth.
• Manages recruiting, staffing and employee development activities for Service and Parts employees.
• Resource for Service and Parts to help resolve work order issues and customer complaints.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management and support resources with a constant commitment to teamwork and exemplary customer service.
• Ensure that company's reputation and image in the community is consistent with company Core Values.
• Responsible for delivering high level customer experience. 

Job Requirements

Experience, Education, Skills and Knowledge:
• 5+ years of experience in Service and/or Parts department operations with emphasis on Service.
• Ability to use standard desktop load applications such as Microsoft Office, Google and internet based functions.
• Strong communication skills with customers and direct reports.
• Ability to write and speak effectively to individuals and groups.
• Ability to lead teams and hold people accountable.
• Familiar with both our and competitors products.
• Strong understanding of financial principles relative to Service and Parts department operations.
• Ability to analyze and interpret internal reports.
• Excellent customer service skills.
• Ability to work extended hours and weekends as needed.

Meet Your Recruiter

Carissa Griffith
Project Manager

Amateur house flipper and DIY enthusiast. Always planning my next vacation destination. Proud Dallas Cowboys fan. I enjoy getting to know people and finding the right career for them.

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